EzTask — Manage Tasks. Bill Smarter.

This Refund Policy applies to all paid subscriptions for EzTask, a product of TecniCubes.

1. Prepaid Model

EzTask operates on a prepaid monthly subscription model. When you subscribe to a plan, you pay for the upcoming billing period in advance. Your subscription provides access to the Service for 30 days from the payment date.

2. Refund Eligibility

Full Refund (within 7 days)

If you are a new subscriber and are not satisfied with the Service, you may request a full refund within 7 days of your first payment. This applies only to first-time subscriptions, not renewals.

Partial Refund (plan downgrade)

If you downgrade your plan mid-cycle, the difference between the old and new plan will be credited to your account as account credit (not a cash refund). This credit is applied to future billing cycles.

No Refund

Refunds are not available in the following cases:

Subscription renewals (auto-renew charges after the first month)
Accounts terminated for Terms of Use violations
Requests made more than 7 days after the initial payment
Partial months of usage (we do not prorate unused days)

3. How to Request a Refund

To request a refund:

Email billing@tecnicubes.com with your account email and reason for the refund
Or contact us through the support page
Include your tenant name and subscription date

Refund requests are processed within 5-7 business days. Approved refunds are credited back to the original payment method.

4. Account Credits

In cases where a cash refund is not applicable, we may issue account credits. Credits are:

Automatically applied to the next billing cycle
Non-transferable between tenants
Valid for 12 months from the issue date
Not redeemable for cash

5. Plan Cancellation

When you cancel your subscription:

You retain access until the end of the current billing period
No further charges are made
No refund is issued for the remaining days in the current period
Your data is retained for 90 days after expiration

6. Disputes

If you believe you were charged incorrectly, contact billing@tecnicubes.com before initiating a chargeback with your bank. We will investigate and resolve billing errors within 3 business days.

7. Changes

We reserve the right to modify this Refund Policy. Changes will be communicated via email at least 15 days before taking effect.

8. Contact

For billing and refund inquiries: billing@tecnicubes.com